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Banner Blindness Revisited: Users Dodge Ads on Mobile and Desktop

Nielsen Norman Group 10 min read
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Summary (TL;DR)
Banner blindness is a learned behavior where users ignore content that looks like ads, including legitimate content placed in ad-like locations (top of page, right rail), with ad-like visual treatments (animation, colored backgrounds), or near actual ads. This occurs because people have limited attention and filter out elements they perceive as irrelevant. The effect is so strong that adjacent content gets poisoned: users avoid entire sections containing ads, a hot-potato scanning pattern. Mobile inline ads are harder to avoid due to small screens and large ad sizes. Users may mistakenly assume big images or standout elements are ads (faux ads). To prevent this, designers should avoid making content look like ads, test content placement, and not mix content with ads in the same section.